Tus Nqi Zoo (COQ) yog thawj zaug tau thov los ntawm Armand Vallin Feigenbaum, ib tug neeg Amelikas uas tau pib "Tag nrho Kev Tswj Xyuas Zoo (TQM)", thiab nws txhais tau tias tus nqi tshwm sim los xyuas kom meej tias cov khoom (lossis kev pabcuam) ua tau raws li qhov yuav tsum tau ua thiab qhov poob. tshwm sim yog hais tias cov kev cai tsis tau raws li.
Lub ntsiab lus ntawm nws tus kheej yog qhov tseem ceeb tsawg dua li cov lus pom tom qab lub tswv yim uas cov koom haum tuaj yeem nqis peev hauv cov nqi ua ntej (cov khoom lag luam / txheej txheem tsim) kom txo lossis tiv thaiv kev ua tsis tiav thiab cov nqi them nyiaj thaum cov neeg siv khoom pom qhov tsis xws luag (Kev kho mob xwm txheej ceev).
Tus nqi ntawm qhov zoo muaj plaub ntu:
1. Tus nqi tsis ua hauj lwm sab nraud
Tus nqi cuam tshuam nrog qhov tsis xws luag pom tom qab cov neeg siv khoom tau txais cov khoom lossis kev pabcuam.
Piv txwv: Kev tuav cov neeg siv khoom tsis txaus siab, cov khoom tsis lees paub los ntawm cov neeg siv khoom, kev lees paub kev lees paub, thiab cov khoom rov qab los.
2. Tus nqi tsis ua haujlwm sab hauv
Tus nqi cuam tshuam nrog qhov tsis xws luag pom ua ntej cov neeg siv khoom tau txais cov khoom lossis kev pabcuam.
Piv txwv: Cov khoom seem, rov ua dua, rov kuaj xyuas dua, rov kuaj dua, tshuaj xyuas cov khoom, thiab cov khoom degradation
3. Kev ntsuas tus nqi
Tus nqi tshwm sim rau kev txiav txim siab qib ntawm kev ua raws li cov kev xav tau zoo (kev ntsuas, ntsuas, lossis tshuaj xyuas).
Piv txwv li: kev tshuaj xyuas, kev sim, txheej txheem lossis kev saib xyuas kev pabcuam, thiab kev ntsuas cov khoom siv ntsuas thiab ntsuas.
4. Kev tiv thaiv tus nqi
Tus nqi ntawm kev tiv thaiv tsis zoo (txo cov nqi ntawm kev ua tsis tiav thiab kev ntsuam xyuas).
Piv txwv li: kev tshuaj xyuas cov khoom tshiab, cov phiaj xwm zoo, kev soj ntsuam cov neeg siv khoom, kev tshuaj xyuas cov txheej txheem, pab pawg txhim kho kom zoo, kev kawm thiab kev cob qhia.
Post lub sij hawm: Oct-18-2021